Rental conditions

Offers are valid for 3 days from the date of issue. After the reservation period has expired, the offer loses its validity and the rental items are released again. The rental contract is concluded by written confirmation of the offer by the customer. The written form can be replaced by the electronic form. 

Unless otherwise stated, the rental prices are per rental unit (4 days). Any rental period in excess of this will be charged at the daily rental price. This is calculated by dividing the basic rental price per rental unit by 4. All prices are valid for collection from the warehouse and include cleaning and the applicable statutory VAT unless otherwise stated. Additional order-related costs (transportation costs, assembly and disassembly of the decoration, decoration service, etc.) will be invoiced separately. Prices are subject to change. The minimum order value in the period from May to September is EUR 150. 

The items are rented for a minimum rental period of 4 days (rental unit), even if the rented items are returned early or unused. If the hirer is unable to return the rented items on the agreed date, the hirer must inform the rental company immediately. If the rented items are not returned within the agreed rental period, the rental agreement is automatically extended until they are returned. The daily rental price will be charged for each additional day. This is calculated by dividing the basic rental price per rental unit by 4. 

Payment is due upon conclusion of the contract. This is payable within 7 days by bank transfer to the account specified in the order confirmation. 

Delivery dates are only binding if they are expressly stated in the order confirmation. The rental items can be collected from our warehouse free of charge by appointment. On request, we can also deliver the rental items to your event and collect them again. Depending on pack size and weight, we offer the following delivery options: 

When delivering and collecting the rented items, the hirer must ensure that he himself or a person authorized by him can take delivery of the goods. Upon receipt of the items, the hirer must check the rented items immediately and document any damage and any shortages and report them to the lessor by email before the start of the event. Shortages and/or damage reported later shall be at the expense of the hirer. If the hirer or another authorized person is not present on the agreed delivery date, the goods will be left at the venue and the hirer acknowledges that they have been delivered properly and in full. 

The goods must be returned in the packaging provided for the rented items. The packaging material is part of the rental and must be used and returned in full to protect the rental items. Damage caused during return shipment due to improper or incomplete packaging shall be borne by the lessor. Items can be collected and returned directly from our showroom during our opening hours Monday to Friday from 9.30 am to 3.00 pm. 

Collections and returns can also be made outside our opening hours by arrangement. For this we charge a service fee of 15 EUR. For UPS shipments, one or more UPS return labels are enclosed with the shipment. It is very important that the shipment is processed by UPS on the same day. If the collection by UPS fails, the renter is obliged to deliver the shipment to the nearest UPS collection point on the same day and to inform the lessor of the failed collection. The transportation costs do not include the assembly and disassembly or the collection and packing of the rental items.

The rented items are not insured. Liability is transferred to the Hirer as soon as the Hirer takes receipt of the rented items. During the rental period, the Hirer shall be liable for all damage resulting from the use of the rented items. Returns are subject to reservation, as exact shortages can only be determined after cleaning has been completed. In the event of damage, breakage or loss, we will charge the replacement costs specified for the respective items and deduct them from the deposit paid by the hirer. The tenant is liable to the landlord for claims made by third parties against the landlord due to damage resulting from use. 

The table linen is to be placed uncleaned in the laundry bag provided. Cleaning is the responsibility of the lessor. Napkins and tablecloths that contain stains that cannot be removed or cannot be removed completely (e.g. red wine stains, mildew stains) or that contain holes (e.g. burn holes) will be charged for. 

The cutlery must be returned pre-rinsed, dry and packed as it was on delivery. If food residues remain on the cutlery or if it is packed wet, it may be damaged. If the cutlery is returned unpacked and/or unwashed, the lessor will charge subsequent processing costs of EUR 0.50 per affected piece of cutlery. 

The place plates are primarily for decoration and should therefore not be used for eating. Place plates with a metallic rim must not be washed in the dishwasher! This will damage the metallic rim. If the plates are heavily soiled with food residue or grease, the lessor will charge a cleaning fee of EUR 1.00 per plate. 

The candle holders are only to be roughly cleaned of wax residues and candle stumps. No sharp or pointed objects may be used for this purpose, otherwise the candle holders will be scratched. 

The order must be canceled in writing by the renter. If an order placed is canceled before the start of the rental period, the following cancellation fees: 

The customer may withdraw from the contract in writing (e.g. letter, e-mail) within 14 days without giving reasons. The period begins after receipt of this instruction in text form, but not before conclusion of the contract and also not before fulfillment of our information obligations. Timely dispatch of the revocation is sufficient to comply with the revocation period. 

The revocation is to be sent to: 

In the event of an effective revocation, the services received by both parties must be returned. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for the customer with the dispatch of his declaration of revocation, for us with its receipt. 

Status: 01.01.2024