FREQUENTLY ASKED QUESTIONS 

Please send us your order request directly via our website. It's very simple! You can find out how to do this here. If you have any problems or an item is not available in the desired quantity or you need help selecting rental items, please send us an e-mail to info@magnoliasonsilk.com. Please allow at least one working day for us to process your request.

We understand that things can change at the last minute! We are happy to help and will do our best to accommodate any changes. If the items in question are available, we will be happy to add to your order at any time. If you would like to reduce the order quantity, please note our cancellation policy, which will apply proportionately to the canceled quantity. Please inform us of any changes, e.g. to the delivery address, at least 3 working days before the delivery date. After this time, we will unfortunately no longer be able to consider any changes.

You can keep the rental items for the selected rental period. Our minimum rental period is 4 days. If you would like to keep the rental items for longer, simply select a correspondingly longer rental period. Please note that we will charge the rental costs for each additional day that the rental items are returned to us after the agreed return date.

Absolutely! We will be happy to send you samples of our rental items so that you can get an idea of the quality, color and actual size and if you would like to put together a trial table. Sample items are shipped with DHL. The shipping costs for outward and return shipping are correspondingly cheaper than the shipping costs automatically calculated in the store.

We allow our customers to hold a reservation for 5 days. Unfortunately, it is not possible to make several identical items or several alternative reservations. After 5 days, we remove the reservation from the system so that these items are available again for other customers to book. Unfortunately, we cannot make a repeat reservation.

Yes, please send an e-mail to our team at info@magnoliasonsilk.com with the details for your photo shoot:

• Type of the foto shooting
• Date
• Type and quantity of the items you would like to rent
• Service providers involved (photographer, stylist, location)
• Moodboard

We do not offer our rental collections for sale. However, you can find a fine selection of our collections in our Magnolias on Silk online boutique. At irregular intervals, we hold sample sales in which we part with individual pieces or vintage collections. If you want to be the first to know when these take place, don't forget to sign up for our newsletter.

Our shipping costs depend on the shipping weight and packing volume. As a rule, you will receive an automatic estimate of the shipping costs based on the selected items when you make an inquiry in the store. This is a good first orientation. If, in exceptional cases, no shipping costs are displayed, the shipping volume may be too high for an automatic calculation of the shipping costs. You can still send the request. With the offer we will send you an exact calculation of the shipping costs for outward and return shipping.

We ship all rental items. For this we use Go Express! or UPS Express or, for shipments over 45 kg total weight and for fragile items, delivery will be done by a forwarding agent.

Yes! We are always happy to be part of events outside of Germany and look forward to discussing the details and getting the necessary information. Please send an email to our team at info@magnoliasonsilk.com to receive a personalized quote.

For shipping, we only use Go Express or UPS Express or freight forwarding with express delivery (if available). These shipping options ensure that the rental items are guaranteed to arrive on the promised delivery date and that the heartbeat does not come in the wrong place. As far as possible, we allow at least one extra day as a buffer in case a parcel is misdirected at the parcel center. Delivery can therefore take place before the 1st rental day. Deliveries are made by UPS and forwarding agents during the course of the day, usually by 5 pm. If it has to be faster, you can also book a delivery before 10.30 a.m. or before 12.00 p.m. in many cases.

We enclose a return label with every delivery to make returns as easy as possible. All you have to do is stick the label on the parcel and take it to the nearest DHL parcel store on the last rental day (return day) before the parcel acceptance deadline. Please find out in advance when the closing time for parcels is so that the shipment can be returned on time. If the parcel is delivered too late and is left lying around at the parcel store until it is picked up by the next DHL driver, we will charge an additional rental day.

Unless otherwise stated, cleaning is included in the rental costs. 

Cutlery 

Sticking food residue, especially if it sticks to the cutlery, as is the case when the cutlery is returned to us from Saturday to Tuesday or Wednesday, is not good for our cutlery and can lead to damage to the coating. Please therefore only send the cutlery back to us washed. The cutlery is dishwasher-safe. If we receive the cutlery back uncleaned and have to remove encrusted food residue from the cutlery, we will have to charge for this additional cleaning effort and any damage to the cutlery. We charge a flat rate of EUR 0.75 per piece of cutlery and offset this against the deposit paid. 

Place settings 

Place plates are a decorative element and not plates for food. Unfortunately, we have to realize that this is not clear to everyone and so we repeatedly receive plates that are heavily soiled with leftovers. We are not talking about crumbs or splashes of sauce, but cases in which people have obviously eaten from the plates and we then find cake or dessert leftovers on and between the stacked plates or the plates are covered with a film of grease. We have to soak plates with such stains and wash them by hand. Unfortunately, we have to charge for this additional cleaning work. We charge a flat rate of EUR 1.00 per plate and offset this against the deposit paid.

Table linen 

The cleaning of tablecloths and napkins is included in the rental price. Our trusted laundry always makes every effort to carefully remove all stains and is adept at removing even stubborn stains. If we receive tablecloths or napkins with burn marks or stains that cannot be removed even with industrial cleaning agents, we will unfortunately have to charge for these as a total loss. 

IMPORTANT! Please do not pack wet or damp tablecloths or napkins! These can also develop mildew stains within a short time, which can no longer be removed.

Collections and returns are Monday to Friday from 9.30 am to 3 pm. Collections and returns can also be made outside our opening hours by arrangement. For this we charge a service fee of 20 EUR. Our studio is closed at weekends and on public holidays. Collections and returns are unfortunately not possible on these days.

Collections and returns are Monday to Friday from 9.30 am to 3 pm. Collections and returns can also be made outside our opening hours by arrangement. For this we charge a service fee of 20 EUR. Our studio is closed at weekends and on public holidays. Collections and returns are unfortunately not possible on these days. 

You will receive an invoice from us with the order confirmation. Payment should be made within 7 days of placing the order. Payment can be made by bank transfer to the bank details stated on the invoice. Unfortunately, payment by Paypal or credit card or cash is not possible.

Even after a binding booking, you can cancel the rental items in whole or in part, e.g. because the planned celebration does not take place or the number of guests changes. Cancellations have a significant impact on us due to the nature of our business. Weddings and other events are often planned well in advance. In the case of short-term cancellations, the chance that we can still rent our rental items to someone else is smaller the closer the event date gets. In order to prevent our rental items from being blocked by customers purely as a precaution in order to secure the desired date, only to then cancel at short notice because there are no consequences, we have to protect ourselves with these cancellation regulations. We therefore strictly adhere to the cancellation policy. If an order placed is canceled before the start of the rental period, the following cancellation fees will apply:

• 30% of the order value up to 60 days before the start of the rental period
• 75% of the order value up to 30 days before the start of the rental period 
  
• 90% of the order value less than 30 days before the start of the rental period. 
  

You can keep the rental items for the selected rental period. Our minimum rental period is 4 days. If you would like to keep the rental items for longer, simply choose a correspondingly longer rental period. Please note that we will recalculate the rental costs for each additional day that the rental items are returned to us after the agreed return date.

Yes, you are fully responsible for the rental cost of items that have left our warehouse as they are not in our inventory and are not available for rental to other customers. We are happy to accept final changes to your order up to 3 days before the start of your rental in order to adapt your order to the final number of guests. Please note that if the quantity of rental items is reduced, proportional cancellation costs will apply.

If an item breaks or is missing, it won't be a problem. Please send us brief information as quickly as possible so that we can find alternatives in good time for subsequent bookings. After returning the rental items, we check them carefully and will contact you if we are missing items or items are damaged. 

We must charge for damaged or lost items. 

Replacement fees vary by item and depend on the value of the item itself, shipping costs and our ability to source it. If an item that was thought to be lost does turn up, we will of course be happy if it finds its way back to us. In this case, we will of course refund you the costs that we charged you for the loss with the deposit statement. We must charge for damaged or lost items. Replacement fees vary by item and depend on the value of the item itself, shipping costs and our ability to source it. If an item that was thought to be lost does turn up, we will of course be happy if it finds its way back to us. In this case, we will of course refund you the costs that we charged you for the loss with the deposit statement.

Please check the rental items carefully upon receipt. We make every effort to pack the items safely. In exceptional cases, however, it can still happen that rental items are damaged during transport. Please document the damage and send us brief information (email or WhatsApp) as quickly as possible so that we can complain about the transport damage to the shipping company. Unfortunately, we cannot accept complaints after the event has started. 

Send us a WhatsApp message to +49 176 72702596. We will get back to you within 30 minutes. For new orders, questions about payment or future events, please contact us during our business hours or email us at info@magnoliasonsilk.com.

Our VINTAGE and TULIP candlesticks are true vintage and come from different decades. The TULIP candlesticks have an inner diameter of approx. 21 mm. Classic taper candles usually have a diameter of 22 mm. However, there are some manufacturers who offer candles with a narrower or conical candle base. The candles from Ester & Erik, which you can also find in our shop, are perfect here. Alternatively, you can also make classic taper candles suitable for the candlesticks using a so-called candle sharpener (there really is such a thing). We always recommend securing the candles with wax adhesive pads.